Our Frequently Asked Questions (FAQ) section is here to help you! You will find answers to the most common questions there.
You will receive a confirmation email as soon as your order is registered by our Sales Administration Department.
Except in exceptional circumstances, this is processed the same day and you will be given a tracking number from our carrier.
Delivery time varies from 2 to 5 business days depending on the country and time of year.
However, on average, it lasts 48 hours.
You can track your order on our website or, using your tracking number, on that of our carrier.
The RestoreX™ is delivered in neutral and discreet packaging, without specific indication of the contents.
Only Med'Arte's contact details appear to retrieve the package in case of an error in the recipient's designation.
To simplify your search, we have compiled a list of available resellers.
You can use the reseller code RestoreX-France during contact with partner resellers.
United Kingdom → IMEDICare contact@imedicare.co.uk
Spain and Portugal → IA Urology info@iaurology.com
Germany → VERITYLIFECARE info@veritylifecare.de
Sweden, Denmark, Norway, Finland → URONORDIC info@uronordic.com
Italy → Dimed dimed@postacertificata.cc
Türkiye → Tutku Sağlık info@tutkusaglik.com
Poland → BLISKO-MED biuro@restorex.pl
Netherlands → Pelvitec info@pelvitec.nl/Kitty Wissels kitty@medicaldynamics.nl
To verify this information, you can consult the manufacturer's website. HERE
Payment is by credit card on our website.
You also have the option of paying by PayPal, bank transfer or check : Please contact us to discuss these last two options.
We accept payment in 3 installments but you must use a PayPal account (free). Create an account
Once your account is created/connected you will need to select the installment payment method.
Once validated, the samples will be taken.
For France, payment with 3 checks is also possible.
We do not accept returns of equipment with a broken seal label, except in cases of proven defect in the RestoreX™.
You will easily understand that equipment that has already been used, even for a few hours, cannot be offered for sale again.
The warranty period is one year from the date of receipt of the equipment.
It does not cover breakage or malfunction in the event of proven misuse of the equipment.
There is no coverage by Health Insurance, as RestoreX™ is not listed on the LPP list.
However, we could provide you with a pro forma invoice that you could then submit to your supplementary health insurance provider for possible reimbursement.
Flaccid : The RestoreX™ should be used when the penis is at rest, while the curvature measurement is taken with an erect penis.
There is no problem using RestoreX™ during the acute phase, and it is probably during this period
that its action is the most effective. You can consult the clinical study validating this use by clicking here
Yes, RestoreX is effective for hourglass-shaped penises. In this case, only axial traction will be used.
The short duration of daily treatment and the low level of sustained use over time are due to
several factors :
- Unlike other traction therapy devices using simple axial traction, the RestoreX™ allows for counteracting penile angulation by tilting the device head.
- The RestoreX™ generates more pulling force than any other device ; Most traction therapy devices only offer a traction force of between 0.5 and 1 kg. The RestoreX™ is capable of producing a painless force of between 2.5 and 3 kg in straightening and between 4.5 and 5 kg in counter-curving.
Here are our recommendations for resolving this issue. :
- Make sure the clamp is closed tightly enough to securely hold the end of the penis.
The tightening should not cause pain, as it is normal to feel pressure on the glans. - It is necessary to wrap the glans with the self-adhesive bandage provided with the device.
This helps both to make the pressure more bearable and to prevent the penis from slipping. - It is also necessary to apply the cotton pad to the duckbill support.
- You can also wrap the upper part of the clamp with this same self-adhesive bandage.
- The video " Avoiding slipping » on our website details these different precautions to take for a good fit of the RestoreX™.
- There is also a short "break-in" period (1 to 2 weeks) during which the physiology adapts to the pressure exerted.
This normalizes over time as the skin gradually regenerates. ; This is the same phenomenon that occurs when, after several gardening sessions, you notice calluses on your hands. - Due to the pressure, it is normal for the glans to become slightly blue and cold when the clamp is closed.
This is not detrimental to the vascularization of the penis. - No significant adverse events, even transient ones, including changes in color or sensation of the glans, were reported in the clinical study including 110 patients.
A fortiori, there was no injury or pain to the penis that would have led to the reporting of an "adverse event". - When this procedure is carried out correctly, we find that 100% of our customers who raised this docking issue are able to use the RestoreX™ correctly.
Degrees allow us to measure the reduction of curvature on the geometric plane, while the percentage indicates the improvement compared to the initial situation.
For example, if a person has a curvature of 100° that improves by 60°, they will see an improvement of 40° and also a 40% improvement. But if another person reduces the curvature from 40° to 20°, they will see an improvement of 20° but a 50% improvement compared to the original curvature.
We report both values because this allows for a better understanding of the true extent of the improvement.
According to the reference clinical study with a control group, the reduction in curvature at 3 months is 17.2°, or 28% improvement, which represents a considerable change.
According to clinical studies, no difference in results was observed between the different directions of curvature, with dorsal (ascending) curvatures being the ones that were most evaluated.
In the clinical study conducted at the Mayo Clinic, the group of men whose curvature was located 7 cm or more from the tip of the penis (i.e., near the base of the penis) experienced an average improvement of 18° in curvature.
It should be noted that this improvement is no different from that observed.
on the group of men exhibiting curvatures in the middle or at the tip of the penis.
This statistical data suggests that RestoreX™ can be used effectively regardless of the location of the curvature.
Yes, RestoreX™ can be used by uncircumcised men.
To use it, the foreskin must be retracted and the self-adhesive bandage provided must be used to hold the exposed glans on the duckbill support.
Many doctors believe that a traction therapy device such as RestoreX™ is likely to treat congenital malformations.
However, the manufacturer, PathRight Medical, cannot recommend the use of RestoreX™ because no prospective clinical studies have been conducted with such a patient group.
Clinical evaluations of RestoreX™ have shown that curvature correction is virtually permanent.
If you notice a return of symptoms, we recommend that you use the RestoreX™ again twice a week for 30 to 60 minutes per session and consult a Urologist.
RestoreX™ can be used with other treatments but its effectiveness has been shown without association with other therapies.
Several studies have been published with a combination of traction therapy with other medications (Xiaflex, intralesional injections of Verapamil/Interferon) or surgery.
No, there is no benefit to using the device for more than one hour a day.
This was confirmed in a clinical trial conducted at the Mayo Clinic.
There is no limit regarding the curvature of the penis.
We have recorded patients whose penis exhibited an angulation of more than 150 degrees.
In cases where the length of the penis is not sufficient to counter-bend, we recommend using the device only in a straight position.
Over time and as the penis lengthens, you may be able to start angling the device to achieve a counter-curve.
You must ensure that you pull the skin sufficiently through the pelvic ring to ensure that it is not stretched when the RestoreX™ is put under tension.
It is necessary to lengthen it sufficiently before triggering the counter-curvature mechanism.
Yes, it is perfectly possible to reverse the curve as close as possible to the base of the penis.
In such a case, we recommend counter-bending in position 1 or 2 only and placing a roll of gauze between the penis and the device in order to create a sufficiently long arc, the objective being to feel the penis stretch at the bend.
In fact, there are many studies related to RestoreX™, several of which are ongoing.
There are also others within the framework of combination therapies.
Most of them can be viewed on the website of the American Urological Association
RestoreX™ is effective in lengthening the penis in cases of narrowing following radical prostatectomy and evidence of its action is visible in the 2 specific clinical studies on our website.
No, RestoreX™ is the only traction therapy medical device whose effectiveness, without any other associated therapy, has been proven by prospective randomized clinical studies that you can find on this page.
However, it is also used before or after penile surgery and, in this case, we find that the results are better, particularly with regard to the recovery of length as well as the improvement of erectile function.
Technically, it's 7 cm, although it's a bit tricky to attach the penis in those cases.
With really small penises, we recommend removing the clamp from the case and tilting it upwards.
This way, you will be able to fix the glans in the clamp and then put it back on the housing.
RestoreX™ is primarily geared towards correcting penile curvature (Peyronie's disease), while RestoreXL™ does not include the counter-curvature function and is specifically designed for penile restoration and length gain.
RestoreXL™ is a more affordable alternative for men who do not have Peyronie's disease but are focused on penis enlargement or managing erectile dysfunction after a prostatectomy or as part of urological rehabilitation. It is designed to accommodate a wider range of penis sizes, making it a suitable option for a broader range of users seeking lengthening and rehabilitation support.
RestoreXL™ is a non-invasive alternative to surgery, without anesthesia or operative risks, with progressive and natural results.
When used according to the instructions, RestoreXL™
It has proven extremely safe in clinical studies with no reports of serious injuries such as nerve damage or erectile dysfunction. However, improper or excessive use may lead to risks such as:
- Tissue damage
- Intense pain
- Numbness or tingling (which could indicate nerve problems)
- Discoloration or signs of injury
Always follow the instructions precisely and do not exceed the recommended treatment times (e.g., 30 minutes per session). Stop use immediately and consult your doctor if you experience any significant discomfort, pain, or side effects. RestoreXL™ is intended for adults 18 years of age and older.
No, you can order online. RestoreXL™ is an over-the-counter device intended for home use.
For RestoreXL™ lengthening, it is likely that 1 to 2 30-minute treatments per week will be necessary to maintain results.
The RestoreXL™ clinical trial indicated that curvature correction is likely permanent, but if you experience a recurrence of symptoms, using RestoreXL™ for 30 minutes 1 to 2 times per week will help maintain results.
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