Refund Policy

RETURNS

Our return policy lasts 30 days. If more than 30 days have passed since your purchase, we cannot offer a refund or exchange.

Return Conditions:

• The article must be New, unopened and preserved in its original state.
  
• THE sealing should not be damaged, broken or glued back together.
  
• The presentation of a receipt or proof of purchase East OBLIGATORY.
  

Refund Process:

Once we receive and inspect your return, we will send you an email to confirm receipt and approval or rejection of the refund within 3 business days. If approved, the refund will be processed and credited to your original credit card or payment method within 3 to 5 business days.

Delayed or Missing Refunds:

• Check your bank account.
• Contact the company that issued your credit card.
• Contact your bank.
• If the problem persists, contact us at contact@restorex.fr.

Exchanges:

We only replace defective or damaged items. For an exchange, please contact us at contact@restorex.fr To obtain a return authorization, send your item to: 8 Avenue de la République, 38350 La Mure, France. Shipping costs for exchanges are covered by us.

Shipping :

Send your return to: 8 Avenue de la République, 38350 La Mure, France. Return shipping costs are your responsibility and are non-refundable. They will be deducted from your refund. For items valued over 75 €, We recommend a shipping tracking service or insurance.